Frequently Asked Questions

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images.

If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.

We cannot provide digital proofs prior to printing.

We will endeavor to contact you if we spot something wrong but artwork should be provided as print ready and we won’t accept liability for content.

We can sometimes provide printed proofs, but these are usually reserved for large orders and are supplied at our discretion.

We strive to process and deliver all orders as quickly as possible. However, delays can occur in certain situations, such as:

1. Artwork Issues that require Proof Approval or artwork amendments:

If an issue is identified with the provided artwork or design files, we may need to send a proof for your review and approval or request new files. Delays in receiving your prompt approval, or resupplied artwork can impact the delivery timeline.

2. Design Revisions: If we are creating or revising artwork for your order, delays can happen if timely responses to our communications are not provided.

To ensure your order progresses smoothly, we recommend responding to any proof requests or design communications promptly. This helps us stay on track and deliver your order as expected. If you have any questions or concerns, our team is here to assist you.

Ideally a PDF, print ready with crop marks and at least 3mm bleed would be perfect.

We accept books as single pages (no spreads) and on PUR books we need the cover supplying separately as a spread please.

We can often work with EPS, TIFF, JPEG, GIF, PNG or any PDF compatible files but if you are sending over an EPS, please ensure that all the fonts are outlined.

We regret we are not able to print from Microsoft Word, Excel, Powerpoint, Publisher, or Works files.

We print in CMYK. When providing artwork, the colour needs to be set as CMYK. RGB artwork will be converted automatically to CMYK which may affect your colours.

Ring us ASAP.

It depends on what details need to change and at what stage the order is.

Delivery details can usually be changed at any point prior to dispatch, but please let us know as soon as possible.

An artwork can only be changed prior to printing, and only if the item or order is not too far into our production queue.

Please note that even if the job hasn’t been printed, plates may have been made by pre-press ahead of printing.

If an order or portion of an order has already been printed/produced by the time an artwork change or order cancellation is requested, we are unable to refund any already-produced items. If new artwork is provided to be printed instead, this will be treated as a new item and will be chargeable.

If an artwork has been supplied in an editable fashion (with text outlined etc), we may be able to make a minimal modification for you. However, substantial changes will require a minimum studio fee of £30.

We take great care in controlling environment, calibrating equipment, not ganging jobs together and running to print standard ISO 12647/G7 which all makes it highly likely that colours will be the same.  Unfortunately, due to a combination of supplier (material), consumables (ink, chemistry) and other factors out of our control, we are not able to guarantee exact colour-matching when items are ordered at different times.

If ordered at different times, there may be a small but noticeable difference in colour between the two items.

If this is a concern then please contact the office and we can discuss options such as a corporate account where we will keep samples etc.

Credit accounts and limits are granted or denied at our discretion and are subject to a credit check. Please contact the office.

Ye, we can print artwork containing Pantone colours but our website is based off running CMYK to give you the best possible prices. You would need to request a quote for a spot colour job.

If ordering through the website, our systems will try to match the Pantone colours in your artwork as closely as attainable. However, we must be notified of these when placing your order and these must be included within your artwork. Please note, we cannot guarantee accurate replication of all Pantones when ordering through the website.

We use several couriers, but usually APC when ordering online. Where appropriate for the value of your order, we may use a dedicated courier.

Please call us, this service isn’t available on all post codes but we can upgrade to pre Noon weekday be charged at £15.00

We can arrange for your delivery to be on Saturday at no extra charge.

You can also upgrade your delivery to Saturday Pre Noon Deliveries but these will be charged at £30.00

You will have received an email from the courier. The tracking link will let you reschedule or arrange to leave in a safe place. Please note that you will need to accept liability when doing this and we won’t take responsibility for packages that have not been signed for.

If you have not got the tracking ID then please contact us and we will give you the consignment details.

In the event of misproduction, faulty items or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo proof of any items in question before we can resupply the effected items.

If items receive damage during transit, while opening, mishandling, mistreatment, vandalism, heavy weather conditions or any other circumstances out of our control; and are signed for as received in good condition then we are unable to offer replacements or refund.

Damage caused during delivery must be reported to us immediately. This will allow us to make a claim with the courier company in question. If there is any delay to the report, a claim may not be possible.